dkok Terms and Conditions

1 Introduction and Definitions

These terms and conditions ("Terms") form a legal agreement between dkok ("Platform", "we", "us") and any user of this platform ("User", "you"). dkok is an online betting and casino service provider platform.

The key terms used in these terms and conditions are defined below:

• Platform: The dkok website (dkok.cam) and all services connected to it.
• Account: A user's personal registered profile.
• Balance: The amount of funds deposited in an account.
• Bonus: An additional amount granted as part of a promotional offer.
• Wagering Requirement: The minimum betting amount required to make bonus funds withdrawable.

By accessing, registering on, or using any service of the platform, you agree to these terms and conditions in full. If you do not agree with any part of these terms, please do not use the platform.

2 Eligibility and Registration

The following conditions must be met to register an account on dkok:

• You must be at least 21 years of age.
• You must provide accurate and complete personal information.
• Each person may register only one account.
• Opening multiple accounts using the same device, IP address, or payment method is prohibited.
• You should not be located in any region or country where online gaming is strictly prohibited.

If the information provided at registration is found to be inaccurate, dkok reserves the right to suspend or terminate the account at any time. Verification documents (national identity card or equivalent) may be requested if needed.

3 Account Management

It is your responsibility to keep your account secure. The rules regarding this are as follows:

• Keep your login credentials (username and password) confidential and do not share them with any third party.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Logging out of your account after each session is a safe practice.
• Transferring or selling your account to a third party is strictly prohibited.
• Managing an account on behalf of another person is not permitted.

In the event of any irregularity, fraud, or security breach, dkok may temporarily suspend the account and conduct an investigation. Balance withdrawals may be placed on hold during the investigation period.

4 Deposits and Withdrawals

dkok supports the major mobile banking methods in Bangladesh. The rules for deposits and withdrawals are detailed below:

• Supported payment methods: bKash, Nagad, Rocket, Upay.
• Minimum deposit amount: ৳200 (for each method).
• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Additional documents may be requested to verify deposit details.

The following conditions apply to withdrawal processing:

• Withdrawal requests are only accepted from verified accounts.
• Withdrawals must be made using the same payment method used at the time of deposit.
• Withdrawals may be held if the wagering requirement on bonus funds has not been met.
• dkok may delay any withdrawal request for investigation on suspicion of fraud.

5 Bonuses and Promotions

dkok offers various promotional offers. The following general terms apply to all bonus offers:

• Welcome Bonus: 100% bonus on the first deposit, up to ৳8,000.
• Wagering Requirement: 20x (total of deposit plus bonus amount).
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met.
• Each bonus offer has its own validity period; if the requirement is not met within the specified time, the bonus is cancelled.
• No other bonus may be claimed while a bonus offer is active.
• VIP Cashback Program: Bronze — up to 0.3% cashback per week; Silver — up to 0.7%; Gold — up to 1.0%.

dkok reserves the right to modify, suspend, or cancel any existing promotional offer at any time. If bonus fraud or misuse is proven, the bonus will be cancelled and the account suspended.

6 Betting and Gaming Rules

dkok offers betting and gaming across various categories including cricket, slots, casino games, racing, and monster fights. The following rules apply across all categories:

• Sufficient balance must be available for each bet.
• Once a bet is placed and confirmed, it cannot be changed or cancelled.
• dkok is not liable for game cancellations or results affected by technical errors or unintentional mistakes.
• For live betting, official sources are followed to determine event results.
• dkok reserves the right to void any bet where erroneous odds or results are found in a game or event.
• Any attempt to manipulate the gaming system by artificial means or using software is strictly prohibited.

For betting on BPL, IPL, T20 World Cup, or any international cricket tournament, the official result of the relevant sports governing body will be considered final.

7 Responsible Gaming

dkok is committed to responsible gaming. We believe gaming should be a source of entertainment, not addiction. To that end, we provide the following tools:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Gaming Break: The option to temporarily deactivate your account for a set period.
• Self-Exclusion: You can request to permanently close your account.
• Reality Check: Alert messages about your gaming time and spending at regular intervals.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately or visit the Responsible Gaming page.

8 Privacy and Security

Protecting your personal information is our priority. Detailed policies on data collection, storage, and use can be found on our Privacy Policy page. In brief:

• Your information is protected through SSL encryption.
• We do not sell your information to any third party.
• Information may be disclosed to competent authorities where legally required.
• Payment information (bKash, Nagad, Rocket, Upay numbers) is stored solely for the purpose of transaction verification.
• You have the right to request access to, correction of, or deletion of your data.

Our platform uses verified technology and secure networks to ensure fair play. If you notice any suspicious activity, please inform our support team.

9 Prohibited Activities

The following activities are strictly prohibited on the dkok platform:

• Operating multiple accounts or abusing the bonus system.
• Money laundering or any illegal financial activity.
• Gaming using automated software, bots, or algorithms.
• Attempting to influence betting outcomes through collusion with other users.
• Exploiting technical errors on the platform.
• Registering using a false identity or fraudulent documents.
• Any form of threats, harassment, or offensive behaviour.
• Accessing the platform from restricted areas using a VPN or proxy.

If any of the above activities are detected, dkok reserves the right to suspend or terminate the account without prior notice and to take legal action where applicable.

10 Limitation of Liability

dkok is not liable in the following circumstances:

• If a game is cancelled or a result is affected due to internet disconnection or technical error.
• For delays or errors caused by third-party payment providers.
• If service is disrupted due to uncontrollable circumstances (natural disasters, cyberattacks, government directives).
• If loss occurs due to the user's own negligence or sharing of account credentials with a third party.
• For any loss incurred during temporary service downtime for maintenance.

We strive to maintain the highest standard of service. For any technical issues, please contact our 24/7 live chat support team in Bengali.

11 Account Termination and Closure

Account termination can occur in two ways:

• Termination at the User's Request: A request to close the account can be made at any time via live chat. Any remaining balance will be withdrawable.
• Termination by dkok: In the event of a breach of terms and conditions, dkok may terminate the account at any time without prior notice.

If an account is terminated due to a breach of terms, the user bears the responsibility of proving their claim to the balance. Any balance found to be fair will be returned after investigation, however funds related to the breach will be forfeited.

Accounts that remain inactive for an extended period (no transactions for 12 consecutive months) may be marked as dormant and a monthly maintenance fee may apply.

12 Changes to Terms and Contact

dkok reserves the right to modify, amend, or update these terms and conditions at any time. In the case of significant changes:

• Registered users will be notified about the new terms and conditions.
• Continuing to use the platform after changes have been made will be considered as acceptance of the new terms and conditions.
• If you do not agree with the new terms and conditions, please request to close your account.

If you have any questions or complaints about these terms and conditions, please contact our support team:

• 24/7 Live Chat — direct support in Bengali.
• Email: [email protected]

These terms and conditions are written in Bengali and will be interpreted in accordance with the applicable laws of Bangladesh. Any disputes will be resolved through discussion.