dkok's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how dkok collects, uses, and protects your information.
1 Introduction and Scope
dkok ("we", "our", "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") describes how personal information is collected, used, and protected for any person ("user", "you") who registers or visits the dkok website dkok.cam.
By using our platform, you confirm that you have fully read and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
2 What Information We Collect
dkok collects only the information necessary to provide its services. The different types of information are described below:
2.1 Registration Information
Information you provide when creating an account:
- Full name and username
- Email address
- Date of birth (for age verification — minimum 21 years)
- Address and country of residence
- Payment information (bKash, Nagad, Rocket, Upay numbers)
2.2 Automatically Collected Information
The following information is collected automatically when you use our platform:
- IP address and device type
- Browser type and version
- Date, time, and duration of visits
- Gaming logs and betting history
- Session cookies and analytics data
2.3 Financial Information
We collect the following financial information to process transactions:
- Deposit and withdrawal amounts and dates
- Payment method identifier (not full card or account numbers)
- Transaction reference numbers
- Currency type (BDT / Taka)
2.4 Support Communications
When you contact us via our 24/7 live chat or email, the content of those conversations along with the date and time are stored. This is used to improve service quality and for dispute resolution.
3 Purpose of Information Use
dkok uses collected information only for specific and legitimate purposes. We never sell your information to third parties.
Service Delivery
Information is used to manage accounts, provide gaming services, process deposits and withdrawals, and issue bonuses.
Security and Verification
Information is used to prevent fraud, verify age, confirm identity, and complete the KYC process.
Service Improvement
Information is used to improve the user experience, test new games and features, and analyse platform performance.
Communications
Information is used to send important account notifications, transaction confirmations, and updates about service changes.
Responsible Gaming
Information is used to monitor betting patterns, identify problematic gaming behaviour, and provide support where needed.
Legal Compliance
Information is used to comply with applicable laws and regulations, respond to requests from regulatory authorities, and meet legal obligations.
4 Cookies and Tracking Technologies
dkok.cam uses various types of cookies and similar tracking technologies. These help ensure the proper functioning of the website and improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the website to operate. They are used to maintain login sessions, validate security tokens, and provide basic services. Disabling these cookies will prevent the website from working properly.
4.2 Analytics Cookies
We aim to understand how users interact with our platform. This information helps improve service quality. Analytics data is collected in anonymous form and is not used to identify individuals.
4.3 Preference Cookies
These cookies are used to store your language preference, interface settings, and other personalisation information. They remember your preferences on each visit.
5 Information Sharing and Disclosure
dkok does not sell your personal information to any third party. However, information may be disclosed in the following limited circumstances:
5.1 Service Partners
A minimum amount of necessary information may be shared with providers of payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and fraud prevention services. All such partners operate under strict confidentiality agreements.
5.2 Legal Obligations
If we are legally required to disclose information in response to a court order, a legitimate request from a government authority, or to comply with applicable law, we are obliged to do so. In such cases, we always seek legal advice and provide only the minimum information required.
5.3 Security and Fraud Prevention
If fraud, money laundering, or any other illegal activity is detected, relevant information may be shared with the appropriate authorities. This is done to ensure the safety of all users.
5.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify you in advance, and the new entity will be required to protect information to the same standard.
6 Data Security Measures
dkok adopts the highest industry-standard technical and organisational measures to keep your information secure.
SSL Encryption
All data transmissions are secured with 256-bit SSL/TLS encryption. All information exchanged between your browser and our servers remains encrypted.
Secure Data Storage
User information is stored on secure servers. Sensitive data such as passwords is kept in hashed form and is never stored in a directly readable format.
Restricted Access
Only authorised staff can access specific user information for necessary work purposes. All access is logged and regularly audited.
Regular Security Audits
Our security measures are tested regularly. Identifying potential vulnerabilities and resolving them promptly is our priority.
7 Your Rights and Controls
dkok believes you have full rights over your own information. Your rights are described below:
7.1 Right to Access
You may request a copy of the information dkok holds about you at any time. We will provide the requested information within 30 days of receiving your request.
7.2 Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your profile settings. For other cases, please contact our support team.
7.3 Right to Erasure
You may request the deletion of your account and associated information. Please note that due to legal obligations, certain information may need to be retained for a specified period.
7.4 Right to Object to Processing
In certain cases you may object to the processing of your information. Where information is used for marketing purposes, you may withdraw your consent at any time.
7.5 Right to Data Portability
You may request your information in a machine-readable format. This right applies where technically feasible.
8 Data Retention Period
dkok does not retain any information beyond the time necessary. Retention periods depend on the type and purpose of the information:
8.1 Account Information
Information for active accounts is retained for as long as the account remains active. Even after an account is closed, certain specific information may be kept for a defined period due to legal obligations.
8.2 Transaction Records
Records of financial transactions are retained for an extended period for legal and regulatory reasons. This is also necessary for fraud investigations and dispute resolution.
8.3 Support Communications
Customer support conversations are kept for a defined period after the interaction is closed. This serves as evidence for service improvement and potential disputes.
8.4 Analytics Data
Anonymous analytics data may be retained for an extended period for service improvement purposes. However, this data contains no personal identifiers.
9 Privacy Protection for Minors
dkok provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor (person under 21 years of age).
Age Verification Process
We verify age at the time of registration. If we become aware that a minor has registered, that account will be closed immediately and the collected information will be deleted. If a parent or legal guardian becomes aware that their child has registered, please contact us.
10 Policy Changes and Updates
dkok may update this Privacy Policy from time to time. Changes may occur due to service changes, new legal requirements, or technological developments.
Change Notifications
For important changes, we will notify you by email or via a notice on the platform. The date of the change will be shown at the top of the page as "Last Updated".
Continued Consent
Continued use of the platform after a policy update indicates that you have accepted the new policy. If you do not agree with the changes, you have the right to close your account.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our team is available in Bengali 24/7 to assist you.
Privacy Contact
When sending a privacy-related request, please contact us from the email registered to your account. This will help us verify your identity quickly. For more information, visit our FAQ page or go to the About Us page.